1. Booking Process
1.1 Quotation
Every trip begins with a detailed quotation including itinerary, pricing, inclusions, exclusions, and conditions.
1.2 Confirming Your Booking
Your reservation is confirmed once:
- You approve the final itinerary
- You pay the deposit (see Section 2)
- You receive a confirmation email from MOSA TRAVEL
1.3 Required Traveler Information
To finalize your booking, please provide:
- Full names as per passport
- Travel dates
- Arrival flight details
- Dietary or medical needs
- Special requests (child seat, mobility assistance, etc.)
2. Payments
2.1 Accepted Payment Methods
We accept secure, encrypted payments through:
- Stripe (Visa, Mastercard, American Express)
- PayPal
- Wise Business
- Bank Transfer
- Cash on arrival (special cases only)
2.2 Deposit
A deposit of 20% to 40% is required to reserve hotels, drivers, luxury desert camps, vehicles, and activities.
Your booking is not guaranteed until the deposit is received.
2.3 Final Payment
The remaining balance is typically due 10–30 days before arrival, depending on the itinerary.
In certain cases — such as last-minute bookings, partner referrals, or documented banking issues — we may exceptionally allow final payment on arrival.
This flexibility is granted only upon prior written agreement.
3. Pricing & Inclusions
3.1 Price Guarantee
Once your deposit is paid, your price is secured except in cases of:
- Hotel or room upgrades
- Date changes
- Added activities
- Significant currency fluctuations
3.2 What Your Price Includes
Your confirmation email will clearly outline all inclusions:
transportation, driver, accommodations, desert camp, meals, activities, and any extras.
4. Modifications
4.1 Before Arrival
You may request modifications (dates, hotels, activities). Changes depend on supplier availability.
4.2 After Arrival
Changes made during the trip may incur additional fees, depending on suppliers.
4.3 Supplier Rules
Some riads, hotels, and desert camps have strict policies. Their rules apply to your booking.
5. Cancellation Policy
5.1 Cancellations by Traveler
5.2 Non-Refundable Components
Some suppliers (luxury camps, specific riads) apply non-refundable policies.
5.3 No-Show
If the traveler does not show up without notice, no refund applies.
6. Cancellations by MOSA TRAVEL
In rare cases (extreme weather, safety concerns, road closures, supplier failure), we may cancel a service.
You will receive either:
- A full refund, OR
- An alternative tour/date of equal value.
7. Traveler Insurance
We strongly recommend purchasing travel insurance covering: trip cancellation, medical care, baggage loss, delays, and emergency evacuation.
8. Responsibilities
8.1 Traveler
Travelers must ensure:
- Valid passport (6 months minimum)
- Required visas
- Respect of local laws
- Personal belongings safety
8.2 MOSA TRAVEL
MOSA TRAVEL guarantees:
- Licensed, professional drivers
- Safe, maintained vehicles
- Verified hotels and suppliers
- Accurate itineraries
- 24/7 support before and during your trip
9. Refund Process
Refunds are issued using the original payment method.
Timelines depend on the payment provider:
- Stripe/PayPal: 5–10 business days
- Wise: 3–7 days
- International bank transfers: up to 14 days
10. Contact Information
For cancellations or questions:
Email: contact@mosatravel.com
WhatsApp: +13079985880
Website: www.mosatravel.com
MOSA GROUP LLC — Wyoming, USA