These Terms and Conditions govern the relationship between you (“the client”)and MOSA TRAVEL, operated by MOSA GROUP LLC, a US. -registered company based in Wyoming. By booking a tour or travel service with us, you agree to the following terms :
1.Booking & Confirmation
- All booking must be made via our website or by email confirmation.
- A booking is considered confirmed only after we receive a deposit or full payment and issue a confirmation invoice.
2. Payments
- A 30% deposit is required to confirm your booking.
- The balance is due 14 days prior to the tour start date.
- Payments can be made via credit card, bank transfer, or other accepted online methods.
3. Cancellations & Refund Policy
A. Client Cancellation :
- Cancellation more than 30 days before the tour : Full refund minus 3% processing fees.
- Cancellation 15-30 days before the tour : 50% refund.
- Cancellation less than 14 days before the tour : No refund.
B. NO-show
- If the client does not show up on the scheduled tour date, no refund will be given.
C. MOSA TRAVEL Cancellation :
- In the rare case that MOSA TRAVEL concels a tour , a full refund will be issued.
4. Changes to Booking
- Minor changes (e.g. pick up location or time) are accepted up to 72 hours before departure.
- Major changes (e.g. date, tour type) are subject to availability and may incu additional fees.
5. Liability & Responsability
- While we take all necessary precautions, MOSA TRAVEL is not liable for :
- Delays, accidents, injuries, or loss due to third-party services.
- Force majeure events ( natural disasters, political unrest, strikes,etc… )
- Travelers are responsible for having adequate travel insurance.
6. Insurance
- We strongly recommend that all travelers purchase comprehensive travel insurance, including coverage for cancellations, medical care, theft, and COVID-related interruptions.
7. Health, Safety & Entry Requirements
- It is your responsability to meet the health and entry requirements for Morocco.
- Please inform us of any health conditions or mobility restrictions in advance.
8. Travel Documents
- You are responsible for obtaining a valid passport, visa ( if required), and all necessary travel documents.
9. Use of photos & Testimonials
- By participating in our tours, you agree that MOSA TRAVEL may use photos/videos for promotional purposes, unless you explicitly request otherwise in writing.
10. Jurisdiction & Legal Entity
- This contract is governed by the laws of the State of Wyoming, United States.
- Any disputes shall be resolved in the courts of the State of Wyoming.
11. Contact Information
MOSA TRAVEL
Operated by MOSA GROUP LLC
Email : contact@mosatravel.com
Website : www.mosatravel.com
Operational base : Marrakech – Morocco
Legal registration : Wyoming, USA